Return Policy

COVID-19 Updates:

To help with this backlogs, we are currently unable to accept returns on opened or unopened single-piece merchandise. However, please reach out to us to verify your purchase, we'd love to offer some exclusive discounts in your next order.

The best way to contact us during this time is to email us at sale@medcaredirect.com. We are using all of our efforts to fulfill orders, so a phone representative may not be available. Please email us for a quicker response.

Warehouse delays:

Due to COVID-19, we are experiencing processing delays up to 3-7 business days. After your order has been processed, we will send your package with the shipping method you chose at checkout. No refunds will be given for expedited shipping methods chosen during checkout. We understand that the need for your product is urgent, and we are during our best to get these to you quickly. We appreciate your understanding.

Domestic Carrier Delays:

UPS, FedEx, and USPS are all experiencing delays due to the stay-at-home order. At this time, we cannot guarantee ANY shipping times. 

International Package Delays:

If you ordered one of our cases of bandanas or masks, we are experiencing delays with shipping and customs. We are processing your orders within 3-7 business days, but shipping internationally and customs is uncertain. We are doing our best to expedite your order, but there are many delays out of our control. We are estimating a 21 business day turn-around for these items, but cannot give ANY guarantees at this time.